Key Facts & Terms of Business

To help you decide if our services are right for you.

Products we offer

We offer products covering a range of general insurances from a leading panel of insurers. Our panel ensures we are able to provide a fair and personal analysis of the market. The insurers on our panel are continually reviewed and kept adequately up-to-date. A list of these insurers is available on request.

The service we provide

We are an insurance intermediary who provide an advisory service. We act on your behalf, not the insurers, to establish your needs and recommend a product which matches those needs.

The cost of our service

We do not charge you a fee for our service. We receive commission directly from the insurer which is a percentage of the total annual premium.

Who regulates us

Usay Compare is a trading style of Usay Business Limited (“UBL”) which is authorised and regulated by the Financial Conduct Authority. UBL’s FCA registration number is 478676 and UBL is authorised to arrange transactions in general insurance. Details can be viewed on the Financial Services Register at www.fca.org.uk or by contacting the FCA on 0800 111 6786

Financial Services Compensation Scheme (FSCS)

UBL is covered by the FSCS and you may be entitled to compensation from the scheme if we are unable to meet our obligations. The advice and arrangement of insurance is covered for 90% of the claim with no upper limit. Further information is available at www.fscs.org.uk

Disclosure of material information

It is important for you to check and review the information provided to ensure it is accurate and that all material information has been disclosed. You must disclose any facts that are material to your application. If you do not disclose all material information this could result in the Insurer rejecting any subsequent claim. Please notify UBL immediately if any of the information sent to you is incorrect, incomplete or if any other changes are required.

Registration of business documents of title

We will register all business in your name unless otherwise agreed in writing. All contract notes and documents of title in respect of your financial transactions will be forwarded to you as soon as practicable after we receive them. Where a number of documents relating to a series of transactions are involved, these documents will normally be retained by us until the series is complete. All documents will be immediately logged in a register when received or issued.

Records

We shall supply to you on demand, copies of contract notes and any other evidence of transactions together with copies of any relevant manual or electronic records retained in respect of you. During our business hours and subject to reasonable notice, you may inspect your records. We retain records for a period of 7 years from the date of the last contract of insurance.

Professional Indemnity Insurance (PII)

As required by the FCA, we maintain PII for your protection in the event of any negligence on our part.

Client money

We do not handle client money. We recommend that all payments for the policies are paid direct by the policyholders to the insurers.

Conflict of interest

We offer independent advice, but occasions can arise where we or one of our other customers, will have some form of interest in business, which we are transacting for you. If this happens, or we become aware that our interests or those of one of our other customer’s conflict with your interest, we will inform you and obtain your consent before we carry out your instructions.

Your instructions

If at any time you wish to give us instructions relating to any forms of business, or alternatively, if you wish to terminate our business relationship, please inform us in writing, as this will ensure that no confusion arises between us. We will, however, accept oral instructions, which we will then confirm to you in writing. Written instructions to terminate your business relationship with UBL may be given to us at any time without penalty by either party.

How we use your information

The personal and financial information provided will be used in assisting your adviser in offering you the best advice as required by the Financial Services and Markets Act 2000. The personal data provided will be stored and used in accordance with our privacy policy, a copy of which is provided along with this document.

Your rights in respect of our use of your information

You have the right of access to your information (a data subject access request), the right to correct inaccurate information, the right to erase information (to be forgotten), the right to object to or restrict our processing of your information and a right to information portability. Please see our full privacy policy at www.usaycompare.co.uk/privacy-notice for information on how to exercise these rights.

You also have the right to withdraw any consent that you have given us to use your information (although if we have other grounds on which to use your information we may still do so).

Making a complaint

If you wish to register a complaint, please contact us:

In writing:
Compliance Executive, Usay Business Limited, Usay House, 5 Hercules Court, Lakeside Business Park, Broadway Lane, South Cerney, Cirencester, GL7 5XZ

By Phone:
01285 864670

By Email:
customerservice@usaycompare.co.uk

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Terms and conditions

This page and any pages it links to explains our terms of use. You must agree to these terms to use this website.

Jurisdiction

This site is intended for use only by those who can access it from within the UK.

Governing Law

This site is governed by the laws of the country of the UK within which you reside, and any dispute or action arising out of this site shall be determined in accordance with such laws.

Contact

If you believe any information on this site is inaccurate, you have any suggestions on how the content of this site could be improved, or if you have questions on a particular product or service, please contact us.

Changes

We will update the content of this notice from time to time. Please ensure that you visit this page regularly and refresh your browser to ensure your information is up to date.

Customer responsibility

It is your responsibility to ensure that your computer is virus protected.

Usay Business Limited

Usay Business Limited accepts no responsibility for any loss you may suffer as a result of accessing or downloading information from this site.

Accuracy and validity of information

While we take all reasonable steps to ensure that the information contained within these pages is accurate and up to date, it is nonetheless supplied on an ‘as is’ basis and accordingly we do not accept any liability for any errors or omissions. If you are in any doubt as to the validity of information made available within these pages, we recommend you seek verification by contacting us.

Availability

While we take all reasonable steps to ensure this website and our quotation portal is always accessible we will not be held liable if, for any reason, these services are unavailable for any period. We may also have to suspend access to these services for routine or emergency updates and maintenance but we will endeavor to keep any disruption to a minimum. In addition we cannot warrant that our services will be free of viruses or defects of any description, and we will not be held responsible for any technical problems you may suffer as a result of your use of these services.

Third party websites

This website may also contain links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. Links are provided for convenience, and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked website.