Frequently Asked Question On The Process
All the FAQs have been answered by our highley trained expert advisers to help make the process and products even simpler.
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Frequently asked questions on the process
How do I compare policies and get a quote?
If you fill out our quick Get a Quote form, with some basic details we will then get to work comparing policies and find the best quotes for your requirements and circumstances.
Can I cancel the policy?
All insurers have a “cooling off period” usually between 14 and 30 days, allowing you to cancel your policy and any monies debited will be fully refunded. Should... Read Full FAQ
How do I make a claim?
The process will vary slightly depending on which insurance company you use, but they all offer a variety of straightforward ways to make a claim. Such as calling on a specific claims telephone number.
Do I have to pay an excess should I need to claim?
This will depend on the whether you added an excess to your policy when setting it up. Excesses are used to reduce your premium – the higher excess option you select, the lower your monthly premiums... Read Full FAQ
Can I reduce my premium?
Yes – we can help you reduce your premium. By speaking to one of our advisors, we can review your cover and ensure you are not paying for anything that is not relevant to your needs. We can also reduce... Read Full FAQ
Can I get cover for my pre-existing condition?
Long NHS waiting lists and cancelled or delayed procedures are a common motivation for initial enquiries into Health Insurance. Depending on the condition, it is unlikely it will be covered on your plan. Although, if you have a pre-existing condition speak to one of our expert advisors as different underwriting options may suit your needs. More on underwriting.
Didn't Find The Answer?
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